Placing An Order

Where does Yates Hair Science accept orders from?

At present, we ship to U.S. addresses only. We do however accept orders from any country in the world for delivery within the United States.


How do I place an order?

You can place your order online, 24 hours a day, or call us directly at 1-866-810-6402 Monday through Friday from 8:30 a.m. to 5:00 p.m (CST). Please note: Orders placed after12::00 p.m. (CST) on Thursday will be processed on Monday.


How do I check on the status of an order?

You may check the status of your order by sending an email at


Payment Options

What forms of payment are accepted for online purchases?

We accept Visa, MasterCard, American Express, and Discover credit cards and online gift certificates.

Please note: We do not accept credit cards issued from a bank outside of the United States. We also do not accept American Express Gift Cards, Visa Gift Cards, or MasterCard Gift Cards at this time.


E-mail Confirmation On Your Order

How will I know if my order is confirmed?

If you provided a valid email address during the Checkout process, you will receive an email after your order is placed. This email confirms that we have received your order and are processing your order. Keep this email for your records because it contains your order number and can be used for receipt purposes.


How To Cancel Your Order

How do I change or cancel an order once it is placed?

If you have submitted an order and wish to change or cancel it, contact customer service at 1-866-810-6402. You will receive a refund or credit after the product has been returned and processed. Refunds will be issued based on the original form of payment.


Shipping Rates/Options

How much is it to ship my order?

All orders have free same day shipping. No exclusions.


When is my order shipped?

Standard shipping and processing: most orders are shipped from Chicago, IL to arrive within five to seven business days from receipt of your order. Orders for Overnight and 2nd Day Delivery must be received by 1p.m. CST on the day they are to ship out


Can I ship an order to a P.O. Box?

No. We cannot ship to P.O. Boxes.


How much extra will priority shipping cost?

Upgraded shipping options, next day air, second day air and three day select are available for all products. Costs depend on order size, ship to address and shipping method selected.


When is my order shipped?

Standard shipping and processing: most orders are shipped from Chicago, IL to arrive within five business days from receipt of your order.


How Your Order Is Secure

When I order online is my credit card information secure?

Providing a safe and secure environment for your order information is our top priority. protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology. SSL technology encrypts data allowing only Yates Hair Science to decode your information and helps to create a secure environment for transactions on the internet.


To further protect your security, we suggest you sign off your account and close your browser window after you have finished your visit, especially if you are using a computer shared by others.


Returning Products

What is Yates Hair Science Return Policy?

If you are not completely satisfied with a purchase or gift for any reason, please return it for merchandise credit or refund. We accept the return of products purchased for up to 10 days after purchase. Returns are refunded in the method of original payment.


Please include a note or letter containing the following information:


  • Your name, address, and email address
  • Your daytime phone number, in case we have questions
  • A list of the product(s) and why you are returning the product(s)


Please ship your return package prepaid to the address below. All return packages must be shipped using a service that tracks packages, such as with UPS, FedEx or USPS (ask for services that have tracking options). Then you can use the service provider’s online tracking system to know when we have received your package.


Yates Hair Science

213 N Stetson Ave

Chicago, IL 60601

Please allow a minimum of 14 days for us to receive and process your return. You can expect a refund within 30 days of when we receive your return credit. Credits are available within 10 days of the return. We’ll notify you via email once we’ve received and processed the returned product(s). We’ll credit or refund the value of the merchandise total. Refunds will be given in the same form of payment as the original purchase.